🏠 MIST Group 8 | SWAB

1.1 Mentor CI

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Better in the Dark

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graph TD
    subgraph Arrival
        M1([Mentor Pair Arrives]) --> M2([Find Partner in Line])
        M2 --> M3([Approach Check-in])
    end

    subgraph Verification
        M3 --> M4{Enter Last 4<br/>Phone Digits}
        M4 --> M5{System Check}
        M5 -->|Found| M6([Confirm Partner Info])
        M5 -->|Not Found| M7((Tech Help Desk))
        M7 --> M8([Manual Resolution])
        M7 --> M9([Partner Reassignment])
    end

    subgraph Completion
        M6 -->|Valid| M10([Ready for Matching])
        M6 -->|Invalid| M7
        M8 --> M10
        M9 --> M10
    end

    style Arrival fill:#1a1a1a,stroke:#00ab51,color:#fff
    style Verification fill:#1a1a1a,stroke:#00ab51,color:#fff
    style Completion fill:#1a1a1a,stroke:#00ab51,color:#fff
    
    style M1 fill:#00ab51,stroke:#ffffff,color:#fff
    style M2 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M3 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M4 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M5 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M6 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M7 fill:#00ab51,stroke:#ffffff,color:#fff
    style M8 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M9 fill:#2a2a2a,stroke:#00ab51,color:#fff
    style M10 fill:#00ab51,stroke:#ffffff,color:#fff

Exploration

1. Initial Arrival

  • Mentor pairs arrive at the check-in area together
  • Partners locate each other in the designated waiting area
  • Pairs approach check-in station as a unit

2. Verification Process

  • Identity Verification Method
    • Either partner provides last 4 digits of their phone number
    • System fetches both partners' information simultaneously
    • Check-in attendant confirms information matches both present mentors

3. System Response Scenarios

  • Successful Verification
    • System finds matching mentor pair
    • Information is confirmed by check-in attendant
    • Pair is cleared for matching process
  • Verification Issues
    • System cannot find matching information
    • Partner information doesn't match present mentors
    • Partner is missing or incorrect

4. Tech Help Desk Support

  • Dedicated station for resolving check-in issues
  • Staffed by skilled internal members
  • Handles:
    • Manual partner verification
    • Partner reassignments if needed
    • System troubleshooting
    • Exception processing

Graph View

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